ACCOUNTABILITY INDICATORS

5. Develop and implement a global public interest framework bounded by ICANN’s mission

5.2 Promote ethics, transparency, and accountability across the ICANN community

Theresa Swinehart
SVP, Multistakeholder Strategy & Strategic Initiatives
Objective 5 | Goal 5.2
Specific Reviews Are an Important Transparency and Accountability Mechanism
As of May 2017
Please select tabs to see respective review data in more detail

Reviews are one of several important ICANN accountability mechanisms. Organizational Reviews and Specific Reviews provide the means for independent assessment of ICANN’s performance toward its commitments. Implementation status of recommendations from former reviews are tracked. We measure accountability and transparency of the review teams by capturing attendance of review team members, costs associated with professional services and travel to attend face-to-face meetings, and milestones.

Ethics
As of May 2017

We measure compliance with the mandatory ethics training for ICANN Board members and the ICANN organization, and the submission by the ICANN organization of required conflict-of-interest disclosure statements.

Transparency
Please click on the tabs and chart below for additional data.

Board decision-making materials are published to provide access to the documents or records created for or during the Board’s internal decision-making process. Board decision-making materials consist of Board meeting agendas, resolutions, and preliminary reports.
As shown above, a portion of these documents are redacted following ICANN's publication practices. To improve transparency, ICANN has begun publishing the categories for grounds for redaction and non-disclosure, click here to view.
Board Operations strives to post agendas seven days prior to a Board meeting; ICANN Bylaws require resolutions to be posted two days after Board meetings, and preliminary reports seven business days after Board meetings.

*One out of 28 approved Board resolutions published during the FY17-Q4 reporting period was published a few hours after the publication deadline.

ICANN's Document Information Disclosure Policy (DIDP) is intended to ensure that information contained in documents concerning ICANN's operational activities is made available to the public, unless there is a compelling reason for confidentiality. This measurement provides information on the volume of DIDP requests that ICANN organization receives and its performance in responding to those requests within a 30-day period.
* One out of seven DIDP responses provided during the FY17-Q4 reporting period was provided a few hours after the response deadline.

The audited financial statements provide a breakdown of ICANN operations and the New gTLD Program, in addition to standard financial statement schedules. As required by ICANN’s Bylaws, an independent examiner audits the financial statements.
This chart measures how long it takes to publish the annual audited financial statements after ICANN organization receives an opinion from the independent auditor.

ICANN’s Operating Plan and Budget describes the work intended to deliver ICANN’s Strategic Plan and the associated costs. As part of this process, the community has the opportunity to provide public comments on each substantial piece of work before it is considered for approval. This indicator measures the number of community comments and ICANN's responses to those comments.
It also shares data on the # of comments by stakeholder group by fiscal year.

Accountability
As of May 2017
Click on charts to see detailed information

We measure the timeliness of posting of Independent Review Process materials and reconsideration requests on icann.org. Additionally, we measure the degree of compliance with the annual acknowledgment by the ICANN organization of the anonymous employee hotline policy.

The Complaints Office handles complaints regarding ICANN organization that do not fall into an existing complaints mechanism, such as Contractual Compliance, Request for Reconsideration and the Ombudsman. This may include complaints about how a request has been handled, a process that appears to be broken, insufficient handling of an issue, or something that may be an indication of a systemic issue, among other things.
To learn more about the ICANN Complaints Office, please click here.